$project is free and open source software; and is not backed by any company. Developers are mostly volunteers.
Therefore, please remember that every user support is provided by volunteers doing it in their free time.
Noone owes you an answer to your question.
I wish there was some way of paying someone for that not to be the case.
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What if I want to be able to get my thing fixed without owning or being a customer of a company though?
"Without being a customer *of a company*" I said.
Incidentally, how much does that usually cost?
Incidentally, how much does that usually cost?